Technospacio Chat guarantees significant reduction in support costs by deflecting contacts from phone and email. Technospacio Chat uses intent-driven engagement and deep chat analytics to systematically enhance customer experience and improve agent effectiveness. This ensures a reduction in contact center spend while maintaining high CSAT scores and first contact resolution rates.
Leverage predictive models that anticipate a customer’s true intent and determine in real time who to engage, when to engage, and what to recommend.
As a managed service, leverage Big Data and advanced statistical techniques to continuously optimize not just visitor targeting, but every stage of the funnel. Leverage insights from customer behavior to improve agent performance and funnel efficiency.
Intuitive Customer Experiences
Imagine chat that is personalized and context-aware. Agents can push rich interactive elements to visitors in-line with the chat experience to reduce effort, increase conversion rates or aid task completion.
A Smarter Contact Center
The console supports delivery of intuitive experiences and significantly increases productivity and collaboration. Real-time text analysis enables highly targeted data-driven performance management for the contact center.
Enabled by Prediction
Able to understand real-time intent prediction, Technospacio Chat Agents know where customers have been and what they want to accomplish throughout the journey.
Empowered by Multichannel Technology
Trained to move from one channel to the next seamlessly and combine channels, to provide customers with a seamless shopping experience whether the customer is shopping online from a desktop or mobile device, by telephone or in a bricks and mortar store. Technospacio Chat Agents improve effectiveness, efficiency, and experience in the customer journey.
Armed with Insights
Our chat agents are supported by data analysis and provide deep insights into customer journeys, improving performance across KPIs and providing upstream value to companies.
TECHNOSPACIO TECH SOLUTION PVT LTD. #387 1st Floor, Raj Arcade, 9th Main Road, Sector 7,HSR Layout, Bangalore – 560102, INDIA.